Free Shipping on all uk orders.


Please familiarise yourself with our terms and conditions carefully as use of and/or buying from the PLAYTIME4PETS site (Site) means that you will be bound by them. In certain instances these terms incorporate statements to be found in the Security & Privacy, Payment, Returns & Refunds and Delivery sections of our Site.

1. Waiver

Every effort has, is and will be taken to ensure that the information contained in this site is correct and up to date. The information may, however, become incomplete, inaccurate or out of date. To the full extent permitted by law, but subject to the terms and conditions of sale referred to below, we disclaim all warranties and representations (whether implied or expressed) as to the accuracy of any information contained on this Site.

2. Definitions

For the purposes of these Terms and Conditions the following definitions apply.         

Contract. The contract for sale by us and purchase of Goods by you.         

Goods. The range of pet products which are available for purchase from this Site in accordance with the terms.         

Site. Our world wide web address         


3. Use of this Site

The content of this Site is owned by PLAYTIME4PETS.  You may not copy, reproduce, modify, distribute, republish, re-sell, display, post or transmit any part of this Site without the permission of PLAYTIME4PETS.  You may view or print individual pages only for your own personal use.         

PLAYTIME4PETS may suspend, alter, restrict or terminate at any time access to or use of this Site.

4. Limitation of liability

This Site should only be used for information purposes. PLAYTIME4PETS shall not be liable for any damage or loss that may occur in the use of any of the information contained or advice given in this Site except as stated in the terms and conditions of sale (where applicable) and to the extent that such liability cannot be excluded by law. PLAYTIME4PETS is not responsible for the Site's accuracy or its fitness for a particular purpose or the reliability of the access to this Site.

PLAYTIME4PETS is not liable for any damages or losses resulting from your use of or inability to use this Site.  PLAYTIME4PETS does not guarantee that this Site will operate free of error or that it is free from computer viruses or any other contaminating computer program.

We will not be liable to you or in breach of the Contract for delay or failure to perform due to any causes beyond the reasonable control of PLAYTIME4PETS, including, but not limited to, acts of god, civil commotion, industrial dispute, riots, flood, and legislation.

5. Content and advertisements

This Site also contains links to other sites which are not under the control of and are not maintained by PLAYTIME4PETS.  These links are provided for your convenience only and PLAYTIME4PETS is not responsible for the content or availability of those sites. 

6. Data protection and privacy

Any details which you provide to us from which we can identify you are held and processed in accordance with our Privacy Policy.

7. Pricing

All prices quoted are in British pounds (£). If the price goes up or down in between you placing and receiving your order, we will honour the original price.

8. Ordering, stock availability and production times

PLAYTIME4PETS does not hold any stock.  All orders are hand made to order.  We aim to have all the materials required to make an order in stock.  We display an estimated time frame for the creation of items on our homepage.      

Your order confirmation is only an acknowledgement of your order and not an acceptance amounting to a contract. The contract commences upon despatch of the goods.

Products sold by PLAYTIME4PETS are for use in a domestic setting. If you wish to purchase items for commercial use please contact PLAYTIME4PETS. Products for use in commercial settings get more wear and tear than in a domestic setting and are necessarily more robust. For this reason we request that you contact us to discuss your requirements.

9. Cancellation

As all are items are hand made to order, we regrettably are unable to accept cancellations.  Your payment is confirmation of acceptance to this term.  In certain circumstances we may accept a cancellation providing the item is returned in its original packaging and in an unused condition.  We request you contact us to discuss if you want to cancel your order.  The return postage is paid for by the customer and a refund won't be processed until the item has been received back by PLAYTIME4PETS and inspected by us.

10. Warranties

We aim to deliver goods of the highest quality. Where the Goods are products we warrant that they will meet their specification.

11. Changes to the terms

These terms supersede any representation made by us on this Site. PLAYTIME4PETS may change these terms at any time by posting notice of the changes on the Site.  If you use the Site after PLAYTIME4PETS has posted the changes you will be bound by the new terms.  You should therefore ensure that you read the terms each time you use the Site.

12. General

E-mails to you will be sent to the address you specify to us. You must only provide us with a valid e-mail address and it is your responsibility to inform us of any changes to that address.

To the extent that any provision of these terms is found by any court or authority to be invalid, unlawful or unenforceable, that provision will be deemed not to be a part of these terms and will not affect the enforceability of the remainder of these terms, nor will it affect the validity, lawfulness or enforceability of that provision in any other jurisdiction.

The headings in these terms are for convenience only and do not affect their interpretation.

13. Statutory rights

The consumer's contract with PLAYTIME4PETS does not affect the consumer's statutory rights.

14. Governing law and jurisdiction

These terms and your use of this Site are governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the Courts of England and Walesr